Hollard Ghana Expands Customer Service With New 50-Seater Call Centre in Accra
Hollard Ghana has officially opened a 50-seater Customer Experience Call Centre in Accra, a move the insurance group says will sharpen its ability to respond to policyholders faster and more efficiently across both its life and general insurance operations.
The new facility brings the company’s inbound and outbound customer experience teams under a single roof, consolidating what had previously been a more fragmented service structure. The centre is designed to handle the full spectrum of customer needs, from initial enquiries and claims processing to policy renewals, product education, and proactive outreach campaigns.
“At Hollard, our purpose is to enable more people to create and secure a better future, and we do this by treating everyone with care and dignity,” said Patience Akyianu, Group Chief Executive Officer. “Expanding our Customer Experience operations allows us to serve our customers better, respond faster to their needs, and ensures that every interaction with Hollard reflects the care we stand for.”
The expansion comes at a time when Ghana’s insurance sector is experiencing steady growth, driven by rising awareness of financial protection products and an expanding middle class seeking coverage for motor, home, business, and agricultural risks. Hollard, which has operated in Ghana for 25 years under its former identity as Metropolitan Insurance before joining the Hollard Group, has been positioning itself to capture a larger share of that demand.
Daniel Boi Addo, Managing Director of Hollard Insurance, framed the investment as a response to a growing customer base. “Insurance is ultimately about trust and accessibility. In view of the increasing customer base, it has become necessary to meet our customers where they are by expanding our Call Centre operations,” he said. “We are making it even easier for customers to connect with us.”
Customers can reach the expanded centre through Hollard’s toll-free number, 0800 444 999, for assistance with a range of services including tailored value-added products and proactive engagement initiatives.
The expansion has also created new employment opportunities, with additional staff being recruited to support the centre’s operations. Hollard says the move aligns with its broader goals of driving business growth and deepening financial inclusion across the country. The company’s product portfolio spans life and general insurance, covering motor, home, travel, business, funeral, and agricultural lines.
The investment in customer infrastructure signals Hollard’s confidence in Ghana’s insurance market, which industry analysts say remains significantly underpenetrated compared to regional peers. As more Ghanaians enter the formal economy and seek protection for their assets and families, insurers that can deliver reliable, accessible service are expected to gain a competitive edge.
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