Fidelity Bank Honors Agents in 2026 Agency Banking Overhaul Plan

Fidelity Bank Ghana has successfully concluded its nationwide Agent Engagement and Awards Night, culminating in a national ceremony held at Amber Garden, Tesano, Accra.

The event brought together top-performing agents and members of the Bank’s Agent Network team from across the country to recognise excellence, strengthen partnerships, and celebrate the critical role agents continue to play in advancing financial inclusion.

The annual engagement is a key milestone in Fidelity Bank’s agency banking calendar, providing a platform to acknowledge agents who have demonstrated exceptional commitment and performance over the past 12 months.

Godfred Attafuah, Ag. Divisional Director for Retail Banking described the agent network as not merely a channel, but the bank’s most vital partner in community engagement.

“Tonight is about recognising a fundamental truth: our agents are the lifeblood of our financial inclusion strategy,” Mr Attafuah stated.

Awards were presented in several competitive categories. George Ventures from the Eastern Territory emerged as the Overall Best Agent – National, receiving a Dell laptop and a cash prize.

Brilin Top Enterprise, also from the Eastern Territory, was named First Runner-Up and awarded a Samsung double-door refrigerator and a cash prize, while Amandze Ba Ventures from the Western Territory was adjudged Second Runner-Up, receiving a 55-inch TCL Smart TV as well as a cash prize.

Highlighting the operational strides made over the year, Dr David Okyere, Head of Agency Banking at Fidelity Bank, noted that several initiatives had been rolled out to improve agent experience and strengthen market presence.

“Over the past year, we introduced key enhancements such as mobile app withdrawals, increased withdrawal limits, and the free withdrawal campaign,” he explained.

Looking ahead, Fidelity Bank has unveiled a comprehensive strategic plan to enhance its service delivery framework.

According to Dr Okyere, these initiatives reflect the Bank’s long-term view of agency banking as a growth engine.

“We are building an ecosystem where agents can operate sustainably, scale their businesses, and deliver better experiences to customers,” he said.

The National Agent Engagement and Awards Night reaffirmed Fidelity Bank’s commitment to partnership-led growth and its belief that financial inclusion is best achieved by empowering the people closest to the customer.

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